Terms & Conditions

1. Agreement Start

Your agreement with trendXglobal Ltd starts on the date when pay the setup fee or sign a valid SOW, thus accepting these terms.

Should you need to sign up for a service not available via the website, payment of an invoice or setting up of a payment subscription via credit card, debit card or direct debit will also be deemed acceptance of these terms.

You have two weeks from the date when you sign up to change your mind, for whatever reason.

If you do this, we will refund any money you have paid, and it will be as if we have not had an agreement in place.  For this reason we recommend that you do not terminate any existing services until you are sure you will be using us, because should you terminate we are not responsible for anything other than our service to you.

2. Agreement Parties

You, and trendXglobal Ltd, a company registered in England (whose company number is 11865858) of Meads Business Centre, 19 Kingsmead, Farnborough, England, GU14 7SRYou may email us at info@trendxglobal.com

3. Scope

We will provide You with the Services as agreed in a valid SOW. If there is any discrepancy or conflict between the terms of this Agreement and any valid SOW, the terms outlined in the SOW shall take precedence.

You acknowledge and accept Our right to determine, at Our sole discretion, that the Services may be provided by Us and/or an Affiliate of Ours and/or Our contractors and/or sub-contractors.
Any changes to the scope will need to be given in writing to info@trendxglobal.com. Should additional works be added, costs for such works will need to be agreed in writing by both parties.

4. Service

Your agreement with trendXglobal Ltd starts on the date when you sign up for a package via our website, thus accepting these terms.

Should you need to sign up for a service not available via the website, payment of an invoice or setting up of a payment subscription via credit card, debit card or direct debit will also be deemed acceptance of these terms.

You have two weeks from the date when you sign up to change your mind, for whatever reason.

If you do this, we will refund any money you have paid, and it will be as if we have not had an agreement in place.  For this reason we recommend that you do not terminate any existing services until you are sure you will be using us, because should you terminate we are not responsible for anything other than our service to you.

5. Charges

You agree that we may increase our charges from time to time, in line with increases to the UK Retail Price Index, as published by the UK National Statistics Office.

6. Payment

In some cases a setup fee will be required to start the work and will need to be paid in advance by debit or credit card.

The monthly fees for the service are payable each month in advance by direct debit or, when available, credit and debit card.

We will invoice electronically to a defined e-mail address as provided by you when you sign up.

If you don’t pay an invoice on time, we will send you a reminder after the invoice is 7 days late. We will send you a further final reminder after another 15 days.

We reserve the right to withhold our service (suspending your website and/or email) until you settle the overdue invoice.  We also will charge interest on the amount due at a rate of 8% above UK base interest rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. Such withholding of services will not occur unless we provide you with five days’ notice, via an e-mail to the registered account e-mail address.

If you choose to stop using a service, you may continue to use the service until the end of the period you have paid for.  However, no refunds are payable.

7. Money Back Guarantee

We offer a money back guarantee on the following services; social media management, PPC Ad Management, Social media Ad Management. Subject to the following conditions:
  • We’re unable to deliver 15 booked appointments with clients interested in cosmetic dentistry services, within the first 30 days.
  • Should you employ us for a variety of services or a single service the money back guarantee is across all services as a whole not individually. Meaning we guarantee 15 new booked appointments across the whole campaign within the first 30 days. Not as a multiple for each service.
  • The client must contact any enquiries within 1hr Monday - Friday
  • This guarantee is only available for social media management, google ads and social media paid ads.
 
 
Social media management
  • This guarantee becomes void at the point that a blocked account occurs from someone outside of TXG.
  • The practice is required to post at least once every other day on their social media channels.
  • At least 3 times daily on their Instagram and Facebook stories.
  • Client is required to have a minimum of 3 Facebook reviews
Paid Ads (Facebook, Google and Bing)
  • Our guarantee would not include any monies spent relating to Ad spend. All Monies taken for Management of the campaign would be refunded subject to not receiving 15 booked appointments.
Social media Ads
  • Our guarantee would not include any monies spent relating to Ad spend. All Monies taken for Management of the campaign would be refunded subject to not receiving 15 booked appointments.
Refunded monies
  • Any claims for refund must be made within 28 days following the completion of our initial 30 day period.
  • All Claims need to be sent in writing to Accounts@trendxglobal.com

8. Our Liability

We exclude liability for all losses, damage or corruption to other software or data, or for loss of profit, business, revenue, goodwill or anticipated savings. We warrant that we will use all professional skill and care in carrying out our commitments, and as such we exclude all other statutory warranties that might otherwise have been implied, including express exclusion of any warrant that any deliverables or software provided will be satisfactory or fit for purpose. 
 
 
Subject to these exclusions, we shall be liable to You for any loss, injury or damage arising directly or proximately out of the negligence or wilful act of trendXglobal Ltd, its employees, agents or authorised representatives in connection with this Agreement.
 
Insofar as is allowable, our total liability under this Agreement shall be limited to 100% of the total amount paid by You to Us for this Agreement in the last twelve (12) month period. We don’t exclude our liability for death, criminal acts or personal injury to the extent only that the same arises as a result of the negligence of trendXglobal Ltd, its employees, agents or authorised representatives. 

9. Copyrights, Patents, Trade Marks, and Other Intellectual Property Rights

You own all content that You provide to Us for the implementation of Your social media. You warrant that You have all applicable rights to reproduce any content. 
We own everything that we author for the delivery and running of the campaign until such time as You have completed payment for the initial term of the contract.
 
We can use 3rd-party-provided tools and plugins to deliver Your content. These are owned by the respective 3rd Parties. We will endeavour to ensure that we are entitled to use these plugins, but it is Your responsibility to procure usage rights if You choose to terminate this Agreement but still use the website. We will provide You with a list of such items on request.

10. Indemnity

You will indemnify, hold harmless and defend Us at Your expense, from and against any and all claims of infringement of copyrights, patents, trademarks, or other intellectual property rights as result of content provided by You, being used on Your social media account in accordance with this Agreement. 
 
In the event that we suspect or are notified that content might infringe in such a way, we reserve the right to remove such content from Your account or to suspend Your account entirely without prior notification to, or approval by, You. We will notify You within a reasonable time period should this be required. 

11. Term and Termination

This Agreement shall commence on the Effective Date and run for an initial trial period of 3 calendar months, and shall automatically renew, for additional one (1) year terms until terminated.
When You sign up for our Services, You are entitled to a Cooling-off Period. During this, if You wish to cancel, You may do so by providing written confirmation, and we will release You from this contract.
 
Notice for cancellation to be provided in writing to info@trendxglobal.com. Written notice is required 30 days in advance of termination. Should you be required to terminate prior to this. Please contact either director.

12. Termination Fees

Providing a backup of your website that can be provided to a web developer will incur a £75 fee.

13. Promotion

You give us permission to identify you as a client of ours to other people, and to refer to the website we produce for you in our promotional material.

14. Assignment

You may not assign this agreement without our consent.

15. Notices

Any notice required will be delivered to the registered e-mail address with confirmed receipt, or in recorded delivery written form. Notices will be in English. 
 
You may email Us at info@trendxglobal.com.

16. Severability

In the event any of the terms of this Agreement are determined invalid, unlawful or unenforceable to any extent, such term shall be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

17. Law

This Agreement will be construed in accordance with laws of England and Wales and any legal action required will be conducted in the English courts, save that:
● Both Parties shall have the right to sue to recover fees in any jurisdiction in which the other is operating or has assets; and 
● Both Parties shall have the right to sue for infringement of our proprietary information and trade secrets (whether in connection with this Agreement or otherwise) in any country where they believe that infringement or a breach of this Agreement might be taking place. 
● Both Parties recognise that in the event of a breach or threatened breach of this Agreement, the other party will be caused irreparable damage and therefore will be entitled to injunctive or other equitable relief in order to prevent a breach or threatened breach. 
● Both Parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the purpose of hearing and determining any dispute arising out of this Agreement. 

18. Confidentiality

The engagement of Us and our Services shall mean that we are entering into a confidential commercial relationship. Save as where explicitly outlined elsewhere in this Agreement, both Parties warrant and agree the following mutual conditions: 
  • Both Parties agree to keep secret and confidential all Confidential Information obtained from each other as a result of working together, and to take all reasonable security precautions in its safekeeping. 
  • Neither party shall not disclose or make available, directly or indirectly, the Confidential Information to any person or entity, unless written consent has been obtained. 
  • Any copy of any part of the Confidential Information made by either Party shall be destroyed, or returned to the information owner, on demand or on termination of this Agreement. 
  • Both Parties' obligations under this Agreement shall continue to apply after this Agreement has come to an end. 
  • Both Parties will only use the Confidential Information for the purpose of this Agreement, and for no other purpose unless otherwise specifically agreed. 
  • Both Parties undertake and warrant that they will not remove, obscure, amend or deface any confidentiality notice or notice of ownership on the Confidential Information. 
  • Both Parties agree not to disclose any passwords used in the course of this Agreement to any individual except where such individual is under an obligation of confidentiality towards them.
The confidentiality provisions outlined herein shall remain in full force throughout the term of this Agreement and shall survive termination.

19. GDPR and Data Protection

trendXglobal Ltd will provide our Services in compliance with the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, and then any successor to the GDPR or the Data Protection Act 1998 (the Data Protection Legislation). 
 
You agree You are the Data Controller, and We are the Data Processor, and You have Personal Data that we may be given access to, where Data Controller, Data Processor and Personal Data have the meanings as defined in the Data Protection Legislation. 
 
In undertaking the processing of Your data, trendXglobal Ltd take no responsibility for Your compliance with the Data Protection Legislation. We do not offer professional advice. You will ensure that You have all necessary appropriate consents and notices in place to enable lawful transfer of Personal Data to Us for the duration and purposes of this Agreement. 
 
We shall, in relation to any Personal Data processed in connection with the performance by Us of Our obligations under this Agreement: 
● ensure that We have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected; 
● ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; 
● assist You, at Your cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; 
 
 
● notify You without undue delay on becoming aware of a Personal Data breach; 
● at the written direction of You, delete or return Personal Data and copies thereof to You on termination of the Agreement unless required by Applicable Law to store the Personal Data; and 
● maintain complete and accurate records and information to demonstrate its compliance with this clause.
 
We may appoint 3rd party processors as long as we believe them to be compliant themselves, with the Data Processing Legislation. 
 
You understand that if You engage Us in managing the hosting and backup of Your website or emails, any Personal Data that Your website collects, or emails contain, is being processed by external suppliers. As we only provide support Services to You, we may not even be aware that Your site is collecting Personal Data. The obligation is on You to do Your own due diligence to satisfy Yourself that You are performing Your obligations as Data Controller. 
 
We, however, will assist You with information about Your data systems if You request Us to investigate things on Your behalf, and can provide You with information on the 3rd party providers we use.

20. Account Blocking - (Instagram management)

We shall not be responsible for any incidence of account blocking occurring within the first thirty (30) days. During this time We are unaware of, and have had no control over the previous activity which has been conducted on the account.
Where no block has been applied within the first thirty (30) days, and an account is blocked in the next thirty (30) days, we shall extend the contractual period (at no extra cost) for the amount of time lost as a result of the block (or blocks), such extension must be agreed in writing.
You shall inform Us of any previous or current blocks before We start the Services.

21. Entire Agreement

This Agreement contains the entire relationship and understanding between the Parties, superseding all prior contemporaneous communications, representations, agreements and understandings; whether oral or written, between the Parties with respect to the subject matter hereof. This Agreement may not be modified in any manner except by written amendment executed by each party hereto.