Terms & Conditions
1. Agreement Start
Your agreement with trendXglobal Ltd starts on the date when pay the setup fee or sign a valid SOW, thus accepting these terms.
Should you need to sign up for a service not available via the website, payment of an invoice or setting up of a payment subscription via credit card, debit card or direct debit will also be deemed acceptance of these terms.
You have two weeks from the date when you sign up to change your mind, for whatever reason.
If you do this, we will refund any money you have paid, and it will be as if we have not had an agreement in place. For this reason we recommend that you do not terminate any existing services until you are sure you will be using us, because should you terminate we are not responsible for anything other than our service to you.
2. Agreement Parties
You, and trendXglobal Ltd, a company registered in England (whose company number is 11865858) of Meads Business Centre, 19 Kingsmead, Farnborough, England, GU14 7SRYou may email us at info@trendxglobal.com
3. Scope
We will provide You with the Services as agreed in a valid SOW. If there is any discrepancy or conflict between the terms of this Agreement and any valid SOW, the terms outlined in the SOW shall take precedence.
4. Service
Your agreement with trendXglobal Ltd starts on the date when you sign up for a package via our website, thus accepting these terms.
Should you need to sign up for a service not available via the website, payment of an invoice or setting up of a payment subscription via credit card, debit card or direct debit will also be deemed acceptance of these terms.
You have two weeks from the date when you sign up to change your mind, for whatever reason.
If you do this, we will refund any money you have paid, and it will be as if we have not had an agreement in place. For this reason we recommend that you do not terminate any existing services until you are sure you will be using us, because should you terminate we are not responsible for anything other than our service to you.
5. Charges
You agree that we may increase our charges from time to time, in line with increases to the UK Retail Price Index, as published by the UK National Statistics Office.
6. Payment
In some cases a setup fee will be required to start the work and will need to be paid in advance by debit or credit card.
The monthly fees for the service are payable each month in advance by direct debit or, when available, credit and debit card.
We will invoice electronically to a defined e-mail address as provided by you when you sign up.
If you don’t pay an invoice on time, we will send you a reminder after the invoice is 7 days late. We will send you a further final reminder after another 15 days.
We reserve the right to withhold our service (suspending your website and/or email) until you settle the overdue invoice. We also will charge interest on the amount due at a rate of 8% above UK base interest rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. Such withholding of services will not occur unless we provide you with five days’ notice, via an e-mail to the registered account e-mail address.
If you choose to stop using a service, you may continue to use the service until the end of the period you have paid for. However, no refunds are payable.
7. Money Back Guarantee
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We’re unable to deliver 15 booked appointments with clients interested in cosmetic dentistry services, within the first 30 days.
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Should you employ us for a variety of services or a single service the money back guarantee is across all services as a whole not individually. Meaning we guarantee 15 new booked appointments across the whole campaign within the first 30 days. Not as a multiple for each service.
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The client must contact any enquiries within 1hr Monday - Friday
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This guarantee is only available for social media management, google ads and social media paid ads.
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This guarantee becomes void at the point that a blocked account occurs from someone outside of TXG.
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The practice is required to post at least once every other day on their social media channels.
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At least 3 times daily on their Instagram and Facebook stories.
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Client is required to have a minimum of 3 Facebook reviews
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Our guarantee would not include any monies spent relating to Ad spend. All Monies taken for Management of the campaign would be refunded subject to not receiving 15 booked appointments.
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Our guarantee would not include any monies spent relating to Ad spend. All Monies taken for Management of the campaign would be refunded subject to not receiving 15 booked appointments.
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Any claims for refund must be made within 28 days following the completion of our initial 30 day period.
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All Claims need to be sent in writing to Accounts@trendxglobal.com
8. Our Liability
9. Copyrights, Patents, Trade Marks, and Other Intellectual Property Rights
10. Indemnity
11. Term and Termination
12. Termination Fees
Providing a backup of your website that can be provided to a web developer will incur a £75 fee.
13. Promotion
You give us permission to identify you as a client of ours to other people, and to refer to the website we produce for you in our promotional material.
14. Assignment
You may not assign this agreement without our consent.
15. Notices
16. Severability
In the event any of the terms of this Agreement are determined invalid, unlawful or unenforceable to any extent, such term shall be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
17. Law
18. Confidentiality
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Both Parties agree to keep secret and confidential all Confidential Information obtained from each other as a result of working together, and to take all reasonable security precautions in its safekeeping.
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Neither party shall not disclose or make available, directly or indirectly, the Confidential Information to any person or entity, unless written consent has been obtained.
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Any copy of any part of the Confidential Information made by either Party shall be destroyed, or returned to the information owner, on demand or on termination of this Agreement.
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Both Parties' obligations under this Agreement shall continue to apply after this Agreement has come to an end.
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Both Parties will only use the Confidential Information for the purpose of this Agreement, and for no other purpose unless otherwise specifically agreed.
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Both Parties undertake and warrant that they will not remove, obscure, amend or deface any confidentiality notice or notice of ownership on the Confidential Information.
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Both Parties agree not to disclose any passwords used in the course of this Agreement to any individual except where such individual is under an obligation of confidentiality towards them.
19. GDPR and Data Protection
20. Account Blocking - (Instagram management)
21. Entire Agreement
This Agreement contains the entire relationship and understanding between the Parties, superseding all prior contemporaneous communications, representations, agreements and understandings; whether oral or written, between the Parties with respect to the subject matter hereof. This Agreement may not be modified in any manner except by written amendment executed by each party hereto.